db336 Privacy Policy

db336 collects personal information in the following ways:

1.1 Information Provided at Registration

We collect the information you provide when opening an account. This includes:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Preferred currency and language

1.2 Transaction Information

For deposits and withdrawals, we record the following information:

• Payment method (bKash, Nagad, Rocket, bank transfer)
• Transaction amount and date
• Transaction reference number

1.3 Automatically Collected Information

When you visit the db336 site, the following information is collected automatically: IP address, browser type and language, page visit logs, device information (operating system, screen resolution), and cookie and session data.

db336 uses the collected information for the following legitimate purposes:

• Account Management: Completing registration, verifying login, and keeping the account secure.
• Service Delivery: Processing deposits, withdrawals, and betting activities.
• Age and Identity Verification: Strictly preventing participation by anyone under 21 years of age.
• Responsible Gaming: Identifying risky behaviour and applying limits where necessary.
• Fraud Prevention: Stopping unauthorised activity and financial fraud.
• Customer Support: Providing assistance through 24/7 live chat and resolving complaints.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Analysing user experience to improve the quality of the platform.

Cookies are used to keep the db336 site running properly. A cookie is a small data file stored on your device that helps personalise your browsing experience and ensure the site functions correctly.

3.1 Essential Cookies

These cookies are essential for the core functions of the site — such as maintaining login sessions and ensuring transaction security. They cannot be disabled.

3.2 Analytics Cookies

These cookies help us understand which pages are visited most and how users navigate the site. This information is used to improve our services.

3.3 Cookie Controls

You can manage cookies through your browser settings. Please note that blocking essential cookies may prevent you from using some features of the site.

db336 never sells your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and bank transfer service providers receive the information needed to complete transactions.
• Technology Service Providers: Companies engaged in operating and hosting the site work under strict confidentiality agreements.
• Law Enforcement Agencies: Information is provided to the relevant authorities in cases of court orders or legal obligations.
• Fraud Prevention: Limited information may be shared with specialist agencies for anti-money laundering and fraud detection purposes.

db336 follows industry-standard technologies and practices to ensure the security of your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall and Intrusion Detection: Advanced firewall systems to protect servers from cyber attacks.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
• Regular Security Audits: Systems are regularly tested by third-party experts.
• Restricted Access: Only authorised personnel can access the relevant information.

Your information is retained according to the following guidelines:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, information is retained for the period required to meet legal and regulatory obligations.
• Transaction Records: Financial transaction data is retained for the period stipulated by legal requirements.
• Log Data: System logs are kept for a limited period and then securely deleted.

You have the following rights regarding your personal information on the db336 platform:

7.1 Right to Access Your Information

You can log in to your account at any time to view your stored information. Contact our support team for more detailed information.

7.2 Right to Correct Your Information

If your profile contains incorrect or outdated information, you can request that it be corrected.

7.3 Right to Close Your Account

You can close your db336 account at any time. Please note that we are obligated to retain certain information for a set period due to legal and financial requirements.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can opt out at any time. Use your account settings or contact our support team for assistance.

db336 is firmly committed to protecting minors. This platform is for users aged 21 and above only.

We verify age at registration and may request additional identity verification documents if needed. If a parent or guardian suspects their child is using this site, please contact us immediately.

In some cases, your information may be processed on servers located outside Bangladesh. For such transfers, db336 ensures that:

• Applicable international data protection standards are being followed.
• Third-party service providers maintain equivalent security measures.
• Transfers are limited solely to the purposes stated in this Policy.

db336 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notice will be published on the site.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue to use the site after any changes, you will be considered to have accepted the updated Policy. We therefore recommend visiting this page regularly.

If you have any complaints or concerns about how your information is used, please follow the process below:

1. First, raise the matter through our 24/7 live chat support.
2. If the issue is not resolved via live chat, email us at [email protected].
3. Include a detailed description of the matter, your account information, and any relevant documents.
4. We are committed to resolving your complaint within a reasonable timeframe.